Patient Rights and Responsibilities

As a patient, you have choices, rights and responsibilities. You will not be required to waive your rights as a condition of obtaining health care at Boynton Health.

You Have the Right:

  • To be treated with respect, consideration, and dignity without discrimination based on race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression
  • To know the names and credentials of the health care professionals serving you
  • To privacy
  • To confidential treatment of all communication and records relating to your care. Except as required and/or allowed by law, your written permission is required before we may give information to anyone not connected with your care
  • To receive accurate and understandable information about your health
  • To know the beneficial effects, side effects, and problems of all forms of treatment
  • To participate in decisions involving your health care and choosing a form of treatment
  • To be informed of services available at Boynton Health and any related costs
  • To know what provisions are available for after hours and emergency care
  • To consent to, or refuse, any care or treatment
  • To select and/or change your health care provider
  • To review your medical records with a health care provider
  • To receive appropriate referrals to other health care professionals and services
  • To designate someone to make health care decisions for you. This requires a legal document known as an advance directive. This would be used if you become unable to make medical care decisions or prefer someone else to be your decision maker
  • To receive information in a manner you understand including language interpreting and translation

You Have the Responsibility:

  • To seek medical attention promptly
  • To provide complete and accurate information to the best of your ability about your medical health, any medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities
  • To ask about anything you do not understand
  • To report any significant changes in symptoms or failure to improve
  • To respect clinic policies
  • To be respectful of all health care professionals and staff, as well as other patients
  • To keep appointments or cancel in a timely manner
  • To seek non-emergency care during regular hours
  • To know the names, purposes, and effects of medications prescribed to you
  • To pay promptly any bills that you have incurred
  • To follow the treatment plan and to advise the health care provider if you do not think you will be able to follow it
  • To be aware of the consequences of not following the recommended treatment plan

Should you have questions, concerns, problems, or complaints about the care or service that you are receiving, you are encouraged to speak to the health care provider or staff member involved in your care.

If you prefer, you may complete a patient feedback form located throughout the clinic, speak with someone in the Quality Assurance Department 612-625-5688, or send an e-mail to bh-quest@umn.edu. Please include your name and phone number if you would like to be contacted.

Adopted by the Boynton Health Director's Advisory Council and the Campus Committee on University Health Services, January 1988. Last reviewed and revised: July 20, 2017.

HIPAA Notice of Privacy Practices

Information about the Health Insurance Portability and Accountability Act (HIPAA) including the Notice of Privacy Practices can be found on the University of Minnesota’s Health Information Privacy and Compliance Office website.

Executive Team

Director and Chief Health Officer, RN, MSN
Gary Christenson
Chief Medical Officer, MD
Director of Public Health and Communications, BS
Colleen Jahnel
Director of Quality Assurance, Compliance and Health Information