Cancellation Policy

If you are unable to attend your appointment, please cancel 24 hours before your appointment is scheduled by calling 612-625-3222.

Missed or Late Appointment Policy

Dental Clinic

Please cancel 24 hours before your scheduled appointment by calling 612-624-9998.

Failed appointments occur any time a patient has not given 24 hours notice or arrives 10 minutes past their appointment time. Patients who fail 2 appointments in a 3-year period will not be allowed to schedule appointments in Boynton’s Dental Clinic.

Mental Health

To avoid a $10 late cancellation fee, please call 612-624-1444 by 4:30 p.m. the day before your appointment.
You will be charged a $20 fee if you miss an appointment or arrive more than 10 minutes late.

The Mental Health Clinic may place a scheduling hold if you fail consecutive appointments or three appointments within six months.

Massage Therapy

Please cancel 24 hours before your scheduled appointment by calling 612-625-3222.

If patients arrive late to a Massage Therapy appointment, they will still be required to pay the full session fee regardless of how much time is left of the scheduled appointment.

Failure to cancel an appointment prior to the appointment time will result in being assessed a failed appointment fee. This fee is due when billed or at the next appointment.

  • Thirty-minute (30) appointment—$45 with no discount for student fee status
  • Sixty-minute (60) appointment—$65 with no discount for student fee status
  • Any further failed appointments will result in termination of care.

Travel Clinic

Please cancel 24 hours before your scheduled appointment by calling 612-625-3222 or by using the patient portal.

If you fail to cancel 24 hours prior to your appointment time, you will be assessed a $25.00 failed appointment fee.

Questions

For questions about our cancellation policy, call our information line 612-625-8400.